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How we handle your account information

We collect your account data, payment details and device information when you register and use our lobby. You control how much you share, request changes to your data, and contact us about any privacy concern through the channels listed below.

Account data stored securelyPayment details encryptedContact us to update or deleteClear data retention rulesNo sale of user information
xsport How we handle your account information
PRIVACY QUESTIONS

How to reach us about your data

Send data requests or privacy questions through live chat, email or the account settings panel. We respond to access requests within five business days and complete deletion requests within thirty days where local law permits.

Team online

Live chat privacy desk

Open the chat widget in your account dashboard and select the privacy topic filter. Our support team walks you through data export, correction or deletion requests in real time during Bangladesh business hours.

Email privacy team

Send your data request to our privacy address with your account username and registered mobile number. We verify your identity via OTP before processing export or deletion requests to protect your account.

Account settings panel

Navigate to Settings, then Privacy Controls to download your data archive, update communication preferences, or submit a deletion request. The panel shows your current cookie consent state and wallet storage duration.

DATA PROTECTION LAYER

How we secure what you share

We encrypt payment wallet identifiers, hash your password with a salt unique to your account, and store transaction logs in a separate database accessible only to our finance and compliance teams. Session cookies expire after twenty minutes of inactivity and device fingerprints rotate every ninety days.

Payment encryption standard

We encrypt your bKash, Nagad and Rocket wallet identifiers using AES-256 before storing them. When you initiate a deposit, we decrypt the identifier server-side and send it directly to the payment gateway over TLS without exposing it to your browser session.

Cookie policy and consent

We use session cookies to keep you logged in and preference cookies to remember your language choice. No advertising or tracking cookies from third parties run on our domain. You manage cookie consent in account settings and clear them anytime from your browser.

Data retention schedule

Transaction records remain in our archive for the period Bangladesh financial regulations require, typically three years. Account profile data, device logs and session history are deleted thirty days after you request closure unless an active dispute or legal hold requires retention.

Third-party data sharing limits

Payment processors receive only your wallet identifier and transaction amount. Game providers see a session token we generate, never your mobile number or wallet details. We do not share data with marketing platforms, analytics vendors or affiliate networks.

Common data questions answered

We collect your mobile number, username, password hash, and the wallet identifiers for bKash, Nagad or Rocket you choose to link. We also log your device type, browser version and IP address to deliver the correct lobby layout and maintain account security.

Navigate to Settings, then Privacy Controls and select Download My Data. We generate a file containing your account profile, transaction history and session logs. The archive is ready in a few minutes and available for download for seven days.

Yes. Submit a deletion request through Settings or email our privacy team. We close your account immediately, delete your profile and device logs within thirty days, and archive transaction records for the period Bangladesh financial regulations require.

Only our payment gateway partner receives your wallet identifier and transaction amount to process deposits and withdrawals. Game providers see a session token we generate, never your wallet details. We do not share payment data with marketing or analytics vendors.

We retain transaction logs for the period Bangladesh financial record standards require, typically three years. After that window, or when you request deletion and no legal hold applies, we purge the records from our archive and backup systems.

We use session cookies to keep you logged in and preference cookies to remember your language choice. Manage cookie consent in account settings. We do not place advertising or third-party tracking cookies on our domain.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.